Client Run Book

May 2, 2024May 12, 2024 Anthony Crilly 0 Comments

What is a runbook?

Runbooks are a set of standardized written procedures for completing repetitive information technology (IT) processes within a company.

They are part of IT Infrastructure Library (ITIL) protocols, which incorporate information from IT processes, such as knowledge management and problem management.

What is the purpose of a runbook?

Runbooks provide IT teams with contextual documents that increase consistency and efficiency through standardization. They act as a walkthrough or step-by-step guide for both new and experienced IT professionals within the team.

They are typically used for optimizing routine IT operations and troubleshooting. Runbooks also act as documentation in incident management and reduce system downtime.

Anthony Crilly

Anthony Crilly is a Business Sales Expert with decades of successful experience in selling and customer engagement. Anthony specializes in business-to-business go-to-market strategies for technologies and regularly attends training session s to showcase his evolving tech trends, such as self-service, health and wellness, and people analytics tools. A strong believer in the power of positive thinking in the workplace. Anthony regularly develops internal wellness and unique value propositions campaigns to assist businesses with effective physical and mental health techniques as well as business acquisition and growth techniques. Anthony enjoys a good run, bike, swim tri-athletic performance as well as a Netflix binge but can also be found on long runs and bike rides on hilly country roads in the Adirondacks or on Conesus Lake.