UPSELL & CROSS-SELL RATES
How do you increase your revenue and ROI?
By implementing effective upselling and cross-selling tactics in your sales department, you stand a greater chance to increase your return on investment (ROI) and revenue in the long-run. It is far easier and cheaper to sell and, therefore, generate more revenue from existing clients and customers, than to acquire new ones. With upselling tactics, you encourage your customer to buy a more expensive upgrade or package of your product or service while cross-selling concentrates on purchasing an additional related product or service, for example. It also improves your customer service since your relevant suggestions for additional products and/or services can increase customer loyalty and customer satisfaction, too.
Performance Indicators
Compare your upselling and cross-selling rates by the sales reps and see which one of them is the most successful. Implement their tactics to the whole sales department.
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You can reach me directly at my email address anthony@anthonycrilly.com or (585)484 – 1456. Looking forward to connecting!
Best,
Anthony Crilly
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